responsive support, proactive management and industry-leading SLAs
gain the function of an in-house IT department for an affordable monthly investment
our managed IT support framework
24×7 managed SLA
System engineers and consultants deliver responsive IT support based on ITIL best practices and corporate standards. A dedicated IT Service Desk & Network Operations Centre is available 24x7x365.
network auditing & asset management
Constant network audits identify and address critical issues.
onsite engineering presence
Engineers attend your site daily, weekly, monthly or quarterly.
3rd party vendor management
All IT-related issues are logged and managed via our central IT Service Desk.
technical consultancy
Our technical pre-sales and solution design team deliver unlimited consultations to ensure projects achieve the best return on investment.
network administration & housekeeping
Proactive updates to applications, service packs, security, and virus definitions keep your system secure. We provide unlimited network administration and housekeeping tasks within the SLA.
proactive account & service delivery management
An experienced Technical Account Manager and Service Delivery Manager oversee service delivery.
24×7 remote monitoring, management & reporting
Centralised dashboards with real-time updates on your IT infrastructure enable our Service Desk & NOC to view and remediate asset health.
We invest time to learn how your business operates. A series of technical site audits, including a technology efficiency audit and risk assessment, help us understand your infrastructure.
Once complete, we commence our onboarding, service agreement mobilisation and transition plan.
book a meeting…
To learn more about our IT managed service, check our calendar and book a 30-minute meeting.
