At OryxAlign, we are committed to maintaining the trust and confidence of our clients. In particular, we want you to know that OryxAlign is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes.
Set out in this Privacy Policy is detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
OryxAlign may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 1 May 2020.
What we collect
We may collect the following information:
- Contact details, such as name, email address, postal address and telephone number
- Educational, nationality and professional information
- IP address details and location
- Interests and communication preferences, including marketing permissions where appropriate
- Website and communication usage information, such as correspondence and details of your use of our website and services, obtained through cookies or other tracking technologies
What do we do with the information we gather?
In product enquiries, sales and administration
If you have made an enquiry about us or our products or services, either online or over the phone, your personal information will be used to respond to the enquiry or to take other steps at your request prior to you entering into a contract with us.
If you have purchased or registered for one of our products or services, including on a trial basis, we will use your personal information, including bank or card details, to provide you with the product or service, communicate with you about it, handle payments and recover any debts.
In-call monitoring for training and quality monitoring purposes
Where one of our sales representatives speaks to you over the phone, the calls are recorded for training and monitoring purposes.
For marketing
The marketing team may use your personal information to send you newsletters, offers or other marketing emails that keep you up to date with our news, events and products that may be of interest.
Depending on the nature of your interaction with us and applicable data protection laws, you may have actively given us your consent (i.e. opted in) or we may be entitled to rely on legitimate interest to market to you. Should you wish to be removed from our database, you may unsubscribe at any time using the unsubscribe link in the footer of all our marketing emails or by emailing marketing@oryxalign.com
We don’t rent or trade email lists with other organisations and businesses.
Analytics
When someone visits www.oryxalign.com, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This is to help us understand our client’s preferences. Through this engine, we can monitor various metrics, including the number of visitors to the various parts of the site and the popularity of specific pages. Individual identity details are not collected or processed by Google Analytics.
Under no circumstances will Google be able to access the identities of individuals visiting the OryxAlign website.
Mailing lists
We use a third-party provider, HubSpot, to deliver our newsletter. Using industry-standard technologies to help us monitor and improve our e-newsletter, we gather statistics around email opening and click-through rates.
You may unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or emailing marketing@oryxalign.com.
Subject access requests
You are entitled to view, amend, or delete the personal information that we hold on you. Email your request to marketing@oryxalign.com.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, ensure that you have not clicked a box to opt-in to have your data used for marketing purposes, or for any other reason beyond your original contact resolution.
If you believe any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Last updated: 5 September 2022.