We value customer feedback and use it to achieve continuous improvement, become more customer-focused, and be more open and accountable.
We are committed to providing a high level of service to our customers. If customers do not receive satisfaction from us, we encourage them to give feedback. This will help us to improve our standards. A complaint is any expression of dissatisfaction with our service which calls for a response.
Customers can expect to be treated with integrity, care and respect at all times. We hope customers will also treat our staff in the same way. We will not tolerate threatening, abusive or unreasonable behaviour toward our staff.
Our Complaints Procedure does not cover comments about our policies or policy decisions, matters that have already been thoroughly investigated through this complaints procedure, or complaints made by OryxAlign staff.
If a customer has a complaint, they should contact us by phone ( +44 (0)207 605 7890) in the first instance. We will attempt to resolve the complaint informally.
If the customer is not satisfied, they should make a formal complaint via email (firstname.lastname@example.org) or at the address below:
Oryx Align Ltd
31 Bury Street
London EC3A 5AR
Last updated: 5 September 2022.