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29 Feb 2024

Microsoft Teams gets a boost: Say Hello to Teams Voice

In today's fast-paced business landscape, effective communication is the cornerstone of success. With the advent of remote work and the growing need for seamless collaboration, companies are constantly seeking innovative solutions to streamline comms. Enter Microsoft Teams Voice.

It’s a powerful tool revolutionising the way businesses connect and communicate. In this article, we'll delve into the myriad benefits of Teams Voice.

The popularity of Microsoft Teams

The foundation of Teams Voice is, of course, Microsoft Teams. Teams experienced exponential growth in user adoption during the COVID-19 pandemic when remote work became standard. Microsoft reported over 320 million monthly active users in 2023, reflecting the platform's widespread acceptance and usage.

Microsoft claims that Teams’ popularity is due to its unparalleled combination of features that streamline communication and collaboration. Its seamless integration with other Microsoft Office applications like Outlook, Word, and Excel certainly allows for effortless workflow management. 

Percentage of UK CEOs who say Microsoft Teams benefits their company

Our own research provides further evidence of Teams’ popularity. We asked over 120 UK-based CEOs, “What Microsoft 365 tool benefits your organisation the most?” Over a third (36.1%) said Microsoft Teams. 

Investing in the next generation of this powerful tool (Teams Voice) makes good business sense.

Seamless integration and accessibility

One of the standout features of Microsoft Teams Voice is its seamless integration with the existing Microsoft Teams platform. By incorporating voice capabilities directly into Teams, users can effortlessly transition between messaging, video conferencing, and voice calls within a single interface. 

This integration not only enhances productivity by reducing the need to switch between multiple applications but also ensures that communication remains centralised and easily accessible to all team members.

Enhanced collaboration and efficiency

Teams Voice fosters collaboration by enabling real-time communication regardless of geographical barriers. Whether team members are working from the office, home, or halfway across the globe, they can connect instantly via voice calls, eliminating delays and facilitating swift decision-making. 

Moreover, features such as call forwarding, voicemail transcription, and integration with Outlook further enhance efficiency by streamlining communication workflows and ensuring that important messages are never missed.

Cost savings and scalability

Implementing Teams Voice can lead to significant cost savings for businesses by consolidating communication tools and reducing reliance on traditional phone systems. With Microsoft's flexible subscription plans, companies can scale their voice capabilities according to their evolving needs, avoiding the need for costly infrastructure investments or long-term contracts. 

Additionally, Teams Voice offers a range of cost-effective calling plans and bundles, allowing businesses to optimise their communication expenses without compromising on quality or reliability.

Enhanced security and compliance

Security is paramount in today's digital landscape, and Teams Voice prioritises data protection through robust security features and compliance standards. Built on the trusted Microsoft 365 platform, Teams Voice incorporates advanced encryption protocols, multi-factor authentication, and compliance with industry regulations such as GDPR and HIPAA. 

This ensures that sensitive business communications remain secure and confidential, giving CEOs peace of mind knowing that their data is protected against external threats.

Driving business growth and innovation

For CEOs, driving business growth and innovation is paramount, and Microsoft Teams Voice plays a crucial role in this endeavour. By empowering teams with advanced communication capabilities, companies can foster a culture of collaboration, creativity, and agility, driving innovation and staying ahead of the competition. 

Moreover, Teams Voice enables CEOs to connect with stakeholders, partners, and customers seamlessly, facilitating stronger relationships and fostering business expansion opportunities.


In conclusion, Microsoft Teams Voice represents a paradigm shift in business communication, offering a comprehensive suite of features designed to enhance collaboration, efficiency, and scalability. 

With 36% of CEOs recognising the transformative impact of Microsoft Teams on their companies, it's evident that Teams Voice is not just a communication tool but a strategic asset driving business success in the digital age. 

By embracing Teams Voice, companies can unlock new opportunities, streamline operations, and stay ahead in an increasingly competitive marketplace.

Graham Smith

By Graham Smith