Reece’s story highlights how practical experience can lay the foundation for long-term career growth in IT. From internships and first-line support to tackling more complex client issues, he’s grown both technically and professionally since joining OryxAlign.
Based in our Cape Town office, Reece shares what he’s learned along the way and what working in a collaborative, growth-focused environment really feels like.
Before OryxAlign, I started out in an internship through a learnership programme, working in first-line support. I was troubleshooting hardware and software issues, managing user accounts and getting hands-on experience with tools like Active Directory. Most of my learning came from real situations such as through ticketing systems, emails and phone support.
It was my first role after leaving school, and it really sparked my interest in IT. From there, I kept building my knowledge, eventually joining SDT before it became part of OryxAlign.
I’m a service desk engineer and part of the managed services team, so I handle a wide range of technical challenges for our clients and support the team with troubleshooting and escalations.
I’ve been with OryxAlign for around a year now since the acquisition, and what really drew me in was the opportunity to grow technically and work with a wider range of systems. I was also excited to be part of a bigger team, as there were only five of us in SDT and there’s nearly 30 in the same team now!
I was surprised by how friendly and collaborative everyone is. Even when I’m coming across something new or don’t have all the answers, there’s always someone willing to jump in and help. The knowledge-sharing culture here is incredible.
I’ve grown a lot technically, strengthened my troubleshooting skills and have become more confident in handling escalated issues. I’ve also tackled problems I wouldn’t have faced at my previous roles, which has helped me learn and push myself further. On a personal level, it’s given me confidence to take on challenges I didn’t think I could.
I love the variety. No two days are the same, and there’s always something new to learn. Grasping those problems and solving them is fulfilling, and so that keeps things interesting. Our Cape Town office also a great space for collaboration and just being around the team day-to-day.
I feel supported through strong knowledge sharing and having access to experienced colleagues who are always willing to help. They're familiar with complex issues that I might not know, and my manager is also very approachable and supportive, always willing to listen and assist if I need any help.
It’s supportive, collaborative, and growth focused. There’s a real emphasis on continuous learning and improvement, and you’re encouraged to take on challenges that stretch your skills.
I really value the exposure to different technologies and environments as it’s helped me tackle challenges I couldn’t have dealt with before. I’ve also started using the Udemy licence recently to prepare for an exam, and it’s been a fantastic resource for learning at my own pace.
Reece’s journey shows how the right environment and supportive colleagues can make a real difference to your growth, both professionally and personally. At OryxAlign, we focus on giving people the opportunity to learn, take on new challenges and shape their own career paths. If you’re curious about where a career in tech could take you, you can explore our opportunities here: https://www.oryxalign.com/careers