Overall purpose of role

The Solutions Architect role is a key role in supporting OryxAlign’s ambitions plans for growth.

Working as part of a team of three and reporting to the Head of Solutions, the primary function of the role is supporting the Sales and Account Management team in scoping, designing, specifying and proposing new IT infrastructure and transformation strategies and solutions for OryxAlign’s clients and prospects.

The IT solutions proposed are often complex and require a deep technical understanding across multiple technologies such as cloud, security, networking and infrastructure, which need to fulfil the client’s technical requirements and be commercially aligned.

In addition to the above the role will require the continual up-keep of current industry knowledge whilst keeping abreast of emerging trends and best practices.

 

Key duties & responsibilities

The nature and pace of OryxAlign’s business requires a high level of flexibility, common sense and attention to detail, often under time constraints to meet deadlines. While the specific content of the role is clearly defined below, this may evolve over time and needs a proactive, hands on and can do approach to duties and responsibilities.

The key duties and responsibilities will include:

  1. Supporting and working with the Sales and Account Management team in scoping, designing, specifying and proposing new IT infrastructure solutions and associated transformational change projects for clients and prospects.
  2. Providing accurate technical input for tender and bid responses, coordinating elements of the response and taking responsibility for the completion of technical bids and solution overviews.
  3. Supporting the Sales and Account Management team with attending meetings with the clients and prospects to deliver technical presence and presentations.
  4. Understanding clients strategic and operational requirements set against the migration to an effective and collaborative modern workspace.
  5. Provide support and guidance to the managed and professional services teams with pre-project on-boarding and infrastructure mobilisation for clients, where needed.
  6. Participation in strategic account planning meetings with clients to discuss and propose effective technology roadmaps in collaboration with the Sales and Account Management team.
  7. Undertake activities to identify sales opportunities for OryxAlign wherever possible.
  8. In collaboration with other department heads, ensure that OryxAlign’s services & solutions portfolio is fit for purpose, current and meets the requirements for our clients and prospects.
  9. In collaboration with the Head of Solutions maintain effective partnership relationships with our strategic vendor and distributor community as necessary, to ensure we are best equipped to generate sales revenue and technical certifications.

 

Technical skills and experience

  1. Expert knowledge of networking, storage and server technologies and hardware.
  2. Expert knowledge in Microsoft Server Applications, Active Directory, Exchange and RDS.
  3. Microsoft Windows Server implementation and administration, 5+ years’ experience.
  4. Microsoft Azure & 365 migration and solution design, 3+ years’ experience.
  5. Expert knowledge of Microsoft Modern Workplace technologies and migrations.
  6. Cisco CCNA or CCNP Routing/Switching, 5+ years’ experience.
  7. Virtualisation (VMware), implementation and administration, 5+ year’ experience.
  8. Wireless infrastructure technologies & design, 5+ years’ experience.
  9. Mainstream Storage, Backup/Replication and DR Technologies.
  10. Solid understanding of IP Voice Technologies and solutions.
  11. Expert knowledge and capability in producing and understanding infrastructure schematics and topologies.
  12. Project Management and ITIL experience.
  13. MSP experience is desirable.
  14. Solid understanding of IT engineering disciplines, practices and techniques.
  15. Excellent communication and stakeholder management experience.

 

Key competencies and attributes

 

Technical ability

Solid and proven track record of designing technical infrastructure solutions within the cloud, infrastructure, networking and security arena to a range of client verticals across multiple technology platforms.

Attention to detail

You must demonstrate your ability to provide accurate information, ensuring it is in a usable format and delivered in a timely fashion to whoever requires it. The work you deliver should be of a high standard with no need for checking. You should put methods in place to ensure you do not overlook things e.g. checklist and calendar. Ensure that at all times you follow policies and procedures e.g. Health & Safety.

Commercial judgement

To continuously build on your knowledge and understanding of the OryxAlign business model and its market. Research and share the trends that are changing within the industry. Show the ability to make sound decisions based on industry and economic knowledge, allowing the achievement of key goals and helping the business grow.

Time management

To demonstrate control over the amount of time spent on a task ensuring you are productive. The ability to prioritise and organise your workload effectively, in order to achieve goals and meet deadlines. Exhibit a strong work ethic ensuing you are not late or do not waste company time.

Communication

You need to demonstrate exceptional communication skills, instilling confidence in others with regard to your knowledge, competency and ability to deliver. Learning how and when to adjust your language and delivery dependant on the needs of your audience is a key to your success. Identify timings and channels of communication to ensure that you are listened to and understood. Assertive but fair communication with colleagues is essential as is learning the ability to be diplomatic for the good of OryxAlign as a whole. You need to be watching those around you and learning from them. We don’t expect you to know everything – but we do expect you to ask if you are in any doubt.

Creativity

Show that you are a creative and innovate thinker, able to generate ideas. Question current approaches in the interest of maximizing efficiency and suggest ways to improve. Proactively look for ways to improve products, services and work processes. Think outside the box when solving problems and securing new opportunities displaying the ability to shape ideas allowing a higher likelihood of success. Identify patterns or themes in data/information that may not have been readily apparent.

Problem-solving and decision making

You must show the ability to identify issues and required actions to rectify them. Demonstrate understanding of the cause of the problem and determine appropriate information. Show a clear and logical method to solving problems.

Team working

You are expected to demonstrate the ability to actively contribute to ideas and tasks in a proactive manor. Demonstrate cooperation, respect and appreciation for other members of the team’s ideas and input.

Energy, determination and work rate

You should be dedicated to your work and show motivation. You must be proactive, productive and meet your goals. If you are unmotivated, have low moral or any personal problems which are affecting your work, you should inform your manager, who will be able to support and advise you.

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