Purpose of the role

The key deliverable is to lead and drive the day to day operation of the 1st/2nd line service desk function in our Manchester office, reporting to the Service Operations Manager in ensuring that the highest level of service is delivered to OryxAlign clients and internal stakeholders.  The Service Desk Team Leader will take a hands-on approach to directing the activity of their team ensuring effective resourcing, work allocation, ticket management, analysis, trending and performance reporting is captured and acted upon as well as providing team leadership and mentoring.

 

Key responsibilities

 

Skills and Knowledge required

The nature of our business requires a broad technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.

Skills and experience required:

 

Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.

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