As Service Desk Coordinator / Team Leader you will be responsible for creating and delivering a ‘best in class’ Service Desk function for OryxAlign clients and internal stakeholders.

Leading from the front, ensuring tickets are managed, escalated or resolved in line with SLA criteria. This is established role, reporting into the Service Operations Manager and working across all functions within the Business.

The Service Desk Coordinator / Team leader will use previous experience and expertise to evolve and improve the functional flow and toolset which underpin the Service Desk function. You will be expected to continuously look for ways improve, standardise and enhance the customer support experience.

 

Key responsibilities

 

Skills and Knowledge required

We are an established MSP, this role will require broad understand of different technologies while being passionate about delivering exceptional service.

Skills and experience required:

 

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