This role will be supporting one of OryxAlign’s key clients, professionally representing our business and delivering customer facing on-site support, maintenance and planned change activity to our clients managed office space in London.
The ideal candidate will be able to work under their own supervision but will report to the Service Delivery Manager. Possessing a strong 2nd line skill set in networking, telephony, wireless, desktop administration and desk side support allied to exceptional communication skills, attention to detail and the ability to maintain high levels of customer care.
Key duties & responsibilities
This individual will represent both OryxAlign and our client in delivering support to users of the managed office environment.
Planning and execution of onboarding and configuration of physical infrastructure and connectivity
Manage and implement physical patching and cable management and changes. Managing capacity and demand planning to ensure sufficient resources are available and performant
Managing shared printing services, set up and admin. Assisting Clients and tenants with support and troubleshooting
Administer / assist with setup and provision of telephony
Own and manage general connectivity issues for dependent services, Printing (Papercut), Audio Visual etc
Network cabled and wireless management and maintenance, troubleshooting issues and planning changes and capacity requirements
Administration, configuration and maintenance of a wide range of technologies, including demonstrable experience of:
Cisco CCNA level to set up Client VLAN, set up IP addressing, Firewall Policy, QOS Bandwidth Management.
Fibre and CAT5 patching
Solarwinds NPM
Microsoft PC / Server HW & SW
Active directory
O365
Anti-virus
CISCO / Meraki / Aironet
Radius Server Administration
Telephony configuration and administration
Backup devices and tools
Contribution to incident and problem management
Management of all service requests with escalation to SDM
Liaising with service desk team leader if additional support is required
Supporting the SDM in small change activities / tasks
Responding to and resolving issues within Service Levels Agreements
On site attendance and remote fulfilment of service requests
Scheduling and supporting out of hours planned preventive maintenance
Maintaining device management in RMM product for adherence on asset registers
Daily maintenance of device configuration backups
The ideal candidate
Excellent verbal and written communication skills
Excels working individually and as part of the team supporting others
Exceptional attention to detail, using initiative to troubleshoot complex issues and to recognise when escalation is required.
Ability to plan and schedule workload
Strong knowledge of Ticketing systems, such as ConnectWise
OryxAlign prides itself on People and Culture. We have a wide variety of nationalities, ages, and gender. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We welcome applications from any background.
