on-site engineer

overall purpose of the role

Supporting one of OryxAlign's key clients, professionally representing our business and delivering customer remote and facing on-site support, maintenance and planned change activity to our client-managed office space and office, retail and residential properties in London and across the UK.  The portfolio consists of flagship buildings in London and several large retail shopping centres in major UK cities.

context

London-based to cover network, PC, and server support for all locations across the UK. As part of the properties' on-site support team servicing incidents and requests, scoping, planning and implementation, tenant onboarding, small works for service and network upgrades for their and other properties' clients. 

key responsibilities

• The engineer will represent both OryxAlign and our client in delivering support for the infrastructure and to users of the managed office and office, retail and residential properties
• Planning and execution of onboarding and configuration of physical infrastructure and connectivity
• Manage and implement physical patching and cable management and changes. Managing capacity and demand planning to ensure sufficient resources are available and performant
• Managing shared printing services, set up and admin. Assisting clients and tenants with support and troubleshooting
• Administer/assist with setup and provision of telephony
• Own and manage general connectivity issues for dependent services, printing, audio-visual, etc.
• Network cabled and wireless management and maintenance, troubleshooting issues, planning changes, and capacity requirements
• Logging and classifying tickets against SLA
• Site attendance or remotely remediating logged service requests
• Scheduled site attendance to perform PPM "Planned preventive maintenance"
• Device management in RMM for adherence to asset registers
• Replacement of failed equipment
• Fibre & cat5 patching
• Quarterly review of RMM
• Administration of Radius server
• Weekend and out-of-hours work may be required
• 3rd party vendor management and close working in resolving issues
• Scope, planning and implementation of small works
• Participate in On Call out-of-hours rotation

knowledge, skills and experience

• 2nd / 3rd line skills currently administrating multi-site client(s)
• Good Microsoft Windows Desktop, Office applications and O365 experience
• Scoping and planning skills
• Network documentation skill 
• Experience with various anti-virus technologies
• Print management (Papercut)
• Good knowledge of MSP RMM toolsets, such as CW Automate and Solarwinds
• Excellent knowledge of ticketing systems, such as CW Manage

education and qualifications

• Desirable – CCNA / CompTIA Network +
• Desirable Microsoft Server and Client certifications
  
  
  

behavioural competencies/attributes

• Able to prioritise and schedule own workload
• Proactive and positive approach to problem-solving and client interaction
• Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues
• Willing to travel
• Strong interpersonal skills and emotional intelligence, including the ability to build trusted relationships across OryxAlign and externally
• Strong team player 
• Understands and demonstrates service excellence
• Credibly role model OryxAlign's company values
• Adopts a mature approach to continuous learning and development, including in support of the company's longer-term objectives

equal opportunities

OryxAlign prides itself on its people and culture. We are an equal opportunity employer and do not discriminate based on age, disability, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sex or sexual orientation, religion or belief, or because someone is married or in a civil partnership.  We welcome applications from all backgrounds.