Supporting one of OryxAlign’s key clients and professionally representing our business in delivering customer-facing on-site support, maintenance and planned change activity to our client’s users and facilities in the greater London area.
The ideal candidate will be able to work under their own supervision and will report to the Technical Delivery Manager (TDM).
Possessing a strong 2nd line skill set in networking, telephony, wireless, virtualisation, desktop administration and desk side support allied to exceptional communication skills, attention to detail and the ability to maintain high levels of customer care.
This individual will represent both OryxAlign and our client in delivering support to users in corporate office and technical facilities.
Planning and execution of onboarding and configuration of physical infrastructure and connectivity.
Manage and implement physical patching and cable management and changes. Managing capacity and demand planning to ensure sufficient resources are available and performant.
Managing shared printing services, set up and admin. Assisting Clients and tenants with support and troubleshooting.
Administer / assist with setup and provision of telephony.
Own and manage general connectivity issues for dependent services, Printing, Audio Visual etc.
Network cabled and wireless management and maintenance, troubleshooting issues and planning changes and capacity requirements.
Will be required to provide on-call support on a rota basis, including nights and weekends.
Administration, configuration, and maintenance of a wide range of technologies, including demonstrable experience of:
Cisco CCNA level to set up Client VLAN, set up IP addressing, Firewall Policy, QOS
Fibre and CAT5 patching
Microsoft PC / Server HW & SW
CISCO / Meraki / Aironet
Radius Server Administration
Telephony configuration and administration / 3CX
Backup devices and tools
Excellent verbal and written communication skills
Excels working individually and as part of the team supporting others
Exceptional attention to detail, using initiative to troubleshoot complex issues and recognise when escalation is required
Responding to and resolving issues within Service Level Agreements
Management of all service requests with escalation to TDM
Supporting the TDM in small change activities / tasks
Liaising with service desk team leader if additional support is required
On site attendance and remote fulfilment of service requests
Strong knowledge of ticketing systems and ITSM tools including SLA’s
Maintaining device management in RMM products for adherence to asset registers
Daily maintenance of device configuration backups
Ability to plan and schedule workload
Full clean driving licence and own transport
Successful candidates will be required to pass a vetting process (BS7858)
Desirable Experience and expertise
Contribution to incident and problem management
Education and qualifications
Essential – CCNA
Desirable – CCNP
There are many great reasons to work for us, including our fantastic team-working environment geared towards promoting ideas and delivering solutions to our clients. We consistently develop and train our staff in order to provide the best possible support to our clients and your career growth.
Up to 10% Annual Performance-based Bonus
Private Medical Insurance
Group Pension (3% contributor)
OryxAlign prides itself on People and Culture. We have a wide variety of nationalities, ages, and gender. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We welcome applications from any background.