Network Escalation Engineer

Role Profile

Reporting to the Platform Engineering Team Lead, the main responsibility of this role is providing a point of escalation for our Service Desk and our clients.

Within the Managed Services Business Unit, the Platform Engineering Team is responsible for providing infrastructure support, operations and maintenance, security/health and hygiene and being a point of escalation to our Service Desk Team.

Focusing on networking as the core area but not ignoring other areas of the IT infrastructure, you will be responsible for any tickets escalated, administration of our client’s estate, firmware upgrades, maintenance and contribute to team level projects.

Responsibilities

• Infrastructure and escalated ticket management
• Infrastructure administration
• Network security
• Team level projects
• Participation in an out-of-hours on-call rota

Key Experience and Expertise

Specifically, the individual shall have a proven track record in the following:

• Network management
• Hold excellent knowledge in the working of firewalls and routers
• IOS firmware update knowledge
• Infrastructure troubleshooting (at a 3^rd line level)
• Priority management

Desirable Experience and Expertise

• MSP experience
• Delivery of projects
• Windows server administration and troubleshooting
• Azure/M365 working knowledge (with a focus on VPN, Express Route, NSGs etc.)
• Network monitoring e.g. Auvik, SolarWinds or other
• VMware Vcenter and Vsphere Skills
• Meraki
• Palo Alto and other networking vendors

Education and Qualifications

• Essential – CCNA
• Desirable – CCNP

Benefits

• Up to 10% annual bonus
• Private medical cover
• Life insurance
• Pension

Location

• London with the ability to be mobile/site visits when required

Diversity & Inclusion

OryxAlign prides itself on its People and Culture. We are an equal opportunity employer and do not discriminate based on age, disability, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sex or sexual orientation, religion or belief, or because someone is married or in a civil partnership.