OryxAlign Profile 

OryxAlign has grown very successfully since its inception in 2006 and is now a highly respected Managed Services Provider with a well-established and growing brand and client base.  The company has invested significantly in its people and business infrastructure over this period and continues to do so; we now employ more than one hundred staff in our London, Manchester, and Manila offices.  Annual revenue is approaching £17m, with a multi-year business plan to significantly improve this position in the forthcoming years.

OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. In order to maintain relevance as a Managed Services Provider in an evolving market, we continue to make significant strides in all three areas.  To support the company in its journey, we require the right talent, which we will reciprocally invest in.

 

Role Profile 

Reporting to the Platform Engineering Team Lead, the main responsibility of this role is providing a point of escalation for our Service Desk and our clients.

Within the Managed Services Business Unit, the Platform Engineering Team is responsible for providing infrastructure support, operations and maintenance, security/health and hygiene and being a point of escalation to our Service Desk Team.

Focusing on networking as the core area but not ignoring other areas of the IT infrastructure, you will be responsible for any tickets escalated, administration of our client’s estate, firmware upgrades, maintenance and contribute to team level projects.

 

Responsibilities 

 

Key Experience and Expertise

Specifically, the individual shall have a proven track record in the following:

 

Desirable Experience and Expertise

 

Education and Qualifications

 

Salary and Benefits

 

Location

 

Equal Opportunities

OryxAlign prides itself on people and culture. We have a wide variety of nationalities, ages, and gender. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We welcome applications from any background.

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