Overall purpose of role

Reporting to the Head of Managed Services, the Lead Service Delivery Manager will provide the primary point of contact for one or more of our strategic clients. The successful candidate will also  lead a team of Service Delivery Managers and oversee the delivery of services across multiple accounts and business sectors.

Whilst the focus is on ensuring the contracted scope of service is delivered effectively and efficiently to meet and exceed Service Level Agreements, we are also looking for a SDM who can mentor and coach the team in working in a highly consistent and customer centric fashion, with the aim of embedding a culture of service excellence and high customer satisfaction.

 

Key duties & responsibilities

 

Skills and experience

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