Purpose of role 

An exciting opportunity has arisen for an ITIL Service Manager to join OryxAlign, based in Manchester or London. 

Working within an ITIL Service Management team, you will implement an ITIL service model from the ground up and work to drive process maturity and service excellence.   The role will engage in the design and ongoing service improvement of the following ITIL practices;  Incident Management, Major Incident Management, Problem Management, Change Enablement, Service Level Management, Service Transition, Service Design and Service Reporting. 

The ideal candidate will have 5+ years experience  

Key Responsibilities 

Skills and Capability Requirements 

Experience of implementing and operating ITIL methodology in a Managed Service Provider environment providing Digital workplace transformation would be advantageous. 

Flexibility, common sense and initiative will be required to ensure that services are managed and delivered to the highest possible standards with constant focus upon Service Excellence.   


There are many great reasons to work for us, including our fantastic team-working environment geared towards promoting ideas and delivering solutions to our clients. We consistently develop and train our staff in order to provide the best possible support to our clients and your career growth.  

OryxAlign prides itself on People and Culture. We have a wide variety of nationalities, ages, and gender. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We welcome applications from any background. 

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