Overall purpose of role

Reporting to the Service Operations Manager and a part of a team of ITIL Service Managers, the successful candidate will ensure that the highest level of service is delivered to OryxAlign clients and internal stakeholders.

The main role will be to define, implement and operate the ITIL process across the business and ensure that key processes are embedded and functionally operable to deliver service stability, reporting, continuous improvement and a culture of service excellence.

The ideal candidate will be experienced in operating in a highly governed environment and able to lead, and as a team demonstrate competency in multiple ITIL functional processes including Incident Management, Major Incident Management, Problem Management, Change Enablement, Service Level Management, Release Management, Service Design and Service Reporting.

 

Key duties & responsibilities

 

Technical skills and experience

The successful candidate having experience in implementing and operating ITIL methodology in a MSP providing digital workplace transformation would be advantageous. Flexibility, common sense and initiative will be required to ensure that services are managed and delivered to the highest possible standards with constant focus upon Service Excellence.

Additional skills and experience include:

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