The Role

The Head of Managed Services is responsible to OryxAlign’s Chief Operating Officer for the successful delivery of all aspects of the Managed Services business unit. The Managed Services business unit consists of several integrated functional teams: Service Desk; off-shored Network Operations team; Service Transition; Service Delivery Management, including on-site engineering support; Platform Engineering; and Service Management (approx.60 staff).

As one of three business unit leads, the successful candidate will play a pivotal role in OryxAlign’s Senior Leadership Team (SLT).

Specifically, the role’s responsibilities are defined as:

About You

You’ll be a highly capable, experienced leader who will continue to develop and evolve OryxAlign’s largest business unit in delivering a suite of managed services to a broad range of clients.

As a member of the SLT, you will have deep-domain experience of service operations, including service performance and best-of-breed technologies, systems, processes and applications, which underpin a successful MSP. Additionally, a solid grasp of cyber security threats, resilience and support. The application of information services in achieving operational advantage will be required to contextualise the importance of managed services to our clients.

Skills & Experience

Our Benefits

There are many great reasons to work for us, including our fantastic team-working environment geared towards promoting ideas and delivering solutions to our clients. We consistently develop and train our staff in order to provide the best possible support to our clients and their career growth.

Our benefits include:

Diversity & Inclusion

OryxAlign prides itself on its People and Culture. We are an equal opportunity employer and do not discriminate based on age, disability, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sex or sexual orientation, religion or belief, or because someone is married or in a civil partnership.

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