Credit Controller

company context

OryxAlign has grown very successfully since its inception in 2006 and is now a highly respected Managed Services Provider with a well-established and growing brand and client base.  The company has invested significantly in its people and business infrastructure over this period and continues to do so; we now employ more than one hundred staff in our London, Manchester, and Manila offices.

OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market, we continue to make significant strides in all three areas.  To support the company in its journey, we require the right talent, which we will reciprocally invest in.

job profile

Reporting to the Revenue Manager, the Credit Controller is solely responsible for the management of the statement and debt collection function of the business, with support from the Senior Accounts Receivable Assistant and Revenue Manager.

context

Based out of our London office, with a hybrid working model, this part time role sits within our Finance Team. You will be working closely with the revenue team within finance, as well as with our account management and service delivery management teams to foster excellent relationships with our clients. Hours are 22.5 per week with days to be agreed with the suitable candidate.

responsibilities

• To collect and reconcile credit notes and invoices owed to the company
• Report monthly on top debtors to the Head of Finance and Revenue Manager for month end
• Highlight potential debtor problems and escalate when necessary as per process
• Work with Account Managers and other stakeholders to manage client debt
• Ensure that all new Managed Services clients sign off direct debit mandates, and work towards onboarding current clients to the platform
• Send weekly statements to all clients (partly-automated)
• Maintain accurate records
• Assist in billing reconciliations
• Support management in completing special projects as assigned
• Constant evaluation of current debtor processes to identify areas for improvement and efficiencies
• Recommend and assist in the implementation of process improvements as appropriate, to simplify, standardize and streamline processes, including the documentation of the standard operating procedures.

knowledge, skills and experience

• Excellent communication skills
• Confidence and persistence
• Strong organisational skills
• The ability to keep calm under pressure
• Excellent interpersonal skills
• Good numeracy skills
• Experience with Xero and ConnectWise helpful but not a necessity

behavioural competencies (attributes)

• Strong interpersonal skills and emotional intelligence, including the ability to builds trusted relationships across OryxAlign and externally
• Understands and demonstrates service excellence.
• Credibly role model OryxAlign’s company values
• Adopts a mature approach to continuous learning and development, including in support of the company’s longer-term objectives

remuneration and benefits

equal opportunities

OryxAlign prides itself on its people and culture. We are an equal opportunity employer and do not discriminate based on age, disability, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sex or sexual orientation, religion or belief, or because someone is married or in a civil partnership.  We welcome applications from all backgrounds.