In 2012, OryxAlign was awarded the managed services and support contract for The Mailbox following a competitive tender bid. First and foremost, we undertook a series of technical site and on-boarding audits in order to take over the infrastructure support responsibilities, closely followed by the production of a technology roadmap and infrastructure refresh programme.
This comprehensive infrastructure refresh programme primarily focused on improving reliability and efficiency, while ensuring that the risks from all critical business functions were mitigated. A new server and desktop infrastructure was implemented, together with a new voice platform that enabled the business to increase efficiencies across various departments and the organisation as a whole. An additional and most welcome outcome was peace of mind among the senior management team, safe in the knowledge that the new infrastructure delivered a highly-available and proactively-monitored environment.
To complement the new infrastructure, OryxAlign provided a 24×7 remote monitoring and management platform together with a comprehensive managed services support partnership, which included a dedicated on-site engineer.