The Mailbox

Sector

Real Estate

No. of Users

40

Location

Birmingham

Client Since

2012

The challenge

An aging and inefficient infrastructure was causing increasing frustration and operational issues at The Mailbox. There were critical business functions such as telephony that were being affected by an end-of-life and poorly-managed Cisco infrastructure, and proving to be a sizeable risk to the 24×7 operation. To add to the problems, there was a notable lack of proactive and responsive managed services further frustrating the user community.

The solution

In 2012, OryxAlign was awarded the managed services and support contract for The Mailbox following a competitive tender bid. First and foremost, we undertook a series of technical site and on-boarding audits in order to take over the infrastructure support responsibilities, closely followed by the production of a technology roadmap and infrastructure refresh programme.

This comprehensive infrastructure refresh programme primarily focused on improving reliability and efficiency, while ensuring that the risks from all critical business functions were mitigated. A new server and desktop infrastructure was implemented, together with a new voice platform that enabled the business to increase efficiencies across various departments and the organisation as a whole. An additional and most welcome outcome was peace of mind among the senior management team, safe in the knowledge that the new infrastructure delivered a highly-available and proactively-monitored environment.

To complement the new infrastructure, OryxAlign provided a 24×7 remote monitoring and management platform together with a comprehensive managed services support partnership, which included a dedicated on-site engineer.

Business benefits & outcomes

  • A new server and desktop infrastructure, together with a new voice platform that increased efficiencies across the organisation
  • A highly-available, resilient and efficient technology platform
  • Improved user productivity as a result of a responsive managed support structure
  • Improved communication and data flow across the operation
  • 24×7 remote monitoring and management platform
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