Shionogi were clear in their concerns and outcomes they hoped to achieve. Taking this into consideration, the OryxAlign team delivered a strategic IT plan which met the immediate requirements which was to complete an in-depth IT infrastructure and security audit and build an internal technical support team to provide onsite and deskside support to their user community.
The IT audit revealed an array of infrastructure, connectivity resilience and security issues which were addressed as part of a refresh project completed by OryxAlign’s professional services team. The refresh delivered improved network resilience by mitigating single points of failure on the core networking and connectivity stack. With this crucial project successfully completed, two onsite engineers were recruited and placed onsite permanently to deliver support for the user community. The onsite engineers were trained and managed by OryxAlign in partnership with the senior IT leadership at Shionogi. Part of the internal capability development which OryxAlign delivered was the selection and implementation of a new service management platform. OryxAlign successfully implemented Freshdesk to meet the outcome of this requirement.
“The greatest benefits of working with OryxAlign is their extensive and proven expertise at our disposal. Whenever we have an IT issue or project, having our own dedicated resource managed by the Oryx team, takes a huge weight off my shoulders. We have access to more coverage, and a wider skillset than we could ever have provided internally,” said Bruno.
As the strategic incumbent IT partner to Shionogi, OryxAlign are deeply involved in delivering an ongoing program of technology transformation projects ranging from cyber security to cloud migrations to improved collaboration technologies. Shionogi continue to expand their operations into Europe and OryxAlign are tasked with establishing and implementing the IT infrastructure in each of the locations, working in partnership with local European stakeholders.