OryxAlign secured the technology support partnership at Ella’s in June 2012 and immediately set about acquiring an in-depth understanding of the business, its strategy and its processes. It was evident then that little forward alignment was being planned to ensure Ella’s infrastructure was sufficiently scalable, robust and flexible to meet forecast growth demands on the business.
OryxAlign proposed and subsequently implemented a substantive, modern, well structured, managed technology support framework which successfully addressed a number of challenges. The framework comprised a 24×7 service desk providing unlimited infrastructure and user support, an industry leading remote monitoring and management platform which delivered an array of service automation and reporting features, and an onsite engineering facility of 3 days per week to ensure the team at Ella’s had the professional consulting support needed to make the transition from ‘old’ to ‘new’ seamlessly, without disrupting existing operations. Improved operational efficiency and effectiveness were key requirements.
OryxAlign also proposed and successfully implemented an Infrastructure as a Service (IaaS) model hosted in the OryxAlign datacentres. The new IaaS comprised of an array of dedicated, virtual servers running on a highly available enterprise platform, with all corporate data residing on high performance SAN storage.
What made this special was OryxAlign’s multi-tiered, consultative approach which went well beyond meeting the standard requirements expected in this particular scenario, in that it provided Ella’s with a modern and scalable IT framework to support their ongoing business operations and growth plans.
The new infrastructure was commissioned in OADC-1 (OryxAlign’s primary datacentre) in parallel to the existing infrastructure, without affecting operations. This allowed for performance testing and provided a window for user acceptance testing (UAT) and training, a key customer requirement. It was vital to the success of the project that the critical business applications (SAP, Cognos, Exchange) were tested and operational from day one.