Brockton Capital - OryxAlign

The challenge

Due to the highly sensitive nature of its business, the IT systems at Brockton Capital are critical to the smooth and secure running of its entire operation. Likewise, the ongoing support of its user community and infrastructure demands to be of a truly exceptional standard.

In 2013 Brockton Capital were seeking a technology partner that not only had a proven track record in the financial services sector, but also the capacity and capability to facilitate rapid operational growth.

After careful consideration, OryxAlign successfully won the tender to become the IT support partner of choice for Brockton Capital.

The solution

OryxAlign immediately set about successfully implementing a managed support framework that included a 24/7 service desk, together with an on-site engineering and support resource.

The on-site presence not only allowed for a dedicated focus on the user community at Brockton Capital, but also enabled OryxAlign to gain an in-depth understanding of the business and operation, and what it requires from a technology perspective to be successful and achieve the planned growth.
Most importantly, throughout the IT support partnership OryxAlign has delivered the user community with 100% infrastructure uptime ensuring there is never any disruption to their working day.

To date, the OryxAlign project and engineering team has successfully delivered several infrastructure projects at Brockton Capital, the most recent being a Voice & Virtual desktop infrastructure. The projects required a complete overhaul and refresh of these business-critical technology platforms, yet were successfully delivered on time, on budget, and without any interruption to Brockton Capital’s day-to-day operations.

Business benefits & outcomes

100% infrastructure uptime and availability, with no disruption to the users’ working day
Improved user productivity as a result of a more responsive and accurately managed support structure
A managed support framework that includes a 24/7 service desk and on-site engineering and support resource
Infrastructure scalability to meet the demands of operational growth
Successful delivery of several infrastructure projects that required a complete overhaul and refresh of business-critical technology platforms
All projects delivered on time, on budget, and without any interruption to its day-to-day operations
A reduction in technology costs through the use of an outsourced support partnership
Working with a forward-thinking support partner that is 100% committed to ensuring success through technology