20 Fenchurch Street

Sector

Real Estate

No. of Users

10,000+

Location

London

Client Since

2017

The challenge

In just the few years since the building was completed, advances in technology have resulted in some profound and far-reaching changes across a wide range of IT services and functionality.

By 2017, the landlord realised that the management of the existing IT infrastructure needed to be improved. As a result, 20 Fenchurch Street was looking to engage a new partner who would bring the critical network infrastructure and associated services up to the standard worthy of this iconic building.

OryxAlign was quick to demonstrate that it not only talks the talk but also walks the walk; by submitting a comprehensive tender backed up by a proven track record in the commercial property sector that resulted in it being immediately awarded the contract.

The solution

To start with, OryxAlign set about providing an effective working plan for the comprehensive management, support and monitoring of the critical network infrastructure throughout the entire building. The programme also covered a host of additional services including the management of the satellite TV, DAS and audio-visual infrastructure, in order to provide occupants with the most up-to-date facilities.

Furthermore, the service delivery team at OryxAlign proved that the sky was no limit by also taking on the management, monitoring and maintenance of the Sky Garden’s responsive and highly efficient public wireless infrastructure, together with the hosting and management of the Sky Garden website.

Crucially, with growing concerns about cyber-security OryxAlign set about improving the security and monitoring of the internet connectivity coming into the building and network infrastructure as a whole. This was combined with on-going cyber-security services and consulting, expert advice on GDPR, and the management of all 3rd party technology service providers.

To ensure the continuing success of the partnership, OryxAlign also delivers a number of crucial additional services, such as infrastructure life-cycle management and refresh, asset management, and the ongoing support of all users across the facilities and building management teams.

Business benefits & outcomes

  • 24×7 critical infrastructure management and monitoring to ensure maximum efficiency and availability at all times
  • On-going cyber-security services and consulting, including advice on GDPR, the monitoring of all internet connectivity coming into the building, and the management of all 3rd party technology service providers
  • The management, monitoring and support of the satellite TV, DAS and audio-visual infrastructure
  • The management, monitoring and support of the Sky Garden’s responsive and efficient public wireless infrastructure
  • The hosting and management of the Sky Garden website
  • Ongoing infrastructure life-cycle management and refresh, asset management, plus support of all users across the facilities and building management teams
  • Predictable investment in technology through agreed monthly service charges and budgets
  • A dedicated Service Delivery & Account management team and a comprehensive managed services support partnership with 100% commitment
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